Legal & Compliance

Data Privacy Policy

How EPIC collects, uses, stores, and protects your personal data.

Effective Date: 25 March 2025

Introduction

EPIC ("Company", "we", "us", or "our") is committed to protecting and respecting your privacy. This Data Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us — whether through our website (www.epic-idea.com), our services, or direct communications. We comply with Egyptian data protection laws, as well as international standards where applicable (including GDPR for EU-based individuals).

Data We Collect

Information You Provide Directly

Full name, email address, phone number, and company name (via contact forms or inquiries)
Billing and payment information (for clients with active contracts)
CV and employment details (for job applicants)
Feedback, survey responses, and correspondence

Information Collected Automatically

IP address, browser type, device type, and operating system
Pages visited, time spent on the website, and referral sources
Cookies and tracking data (see our Cookie Policy section below)

Information from Third Parties

Data from advertising and analytics platforms (e.g., Google Analytics, Meta Pixel)
Publicly available business information

How We Use Your Data

To respond to your inquiries and provide customer support
To deliver and manage our services under a contractual agreement
To send you marketing communications (with your consent)
To improve our website, services, and user experience
To comply with legal obligations and protect our rights
To conduct analytics and measure marketing performance
To process job applications

Legal Basis for Processing

Consent: Where you have given explicit consent (e.g., subscribing to our newsletter)
Contractual Necessity: To fulfill our obligations under a service agreement
Legitimate Interest: For internal analytics, improving services, and direct marketing to existing clients
Legal Obligation: To comply with applicable laws and regulations

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. We use essential cookies (required for website functionality), analytics cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant advertising).

Data Sharing & Transfers

We do not sell your personal data to third parties.
We may share data with trusted third-party service providers who assist us in operating our business (e.g., cloud hosting, email platforms, analytics tools) — always under strict data processing agreements.
We may share data with legal authorities when required by law.
As EPIC operates across Egypt, Saudi Arabia, and the UAE, your data may be transferred between these jurisdictions. Where applicable, we ensure appropriate safeguards are in place for international transfers.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These include encrypted data storage and transmission (SSL/TLS), access controls and authentication protocols, regular security audits and vulnerability assessments, and employee training on data protection.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Client data is typically retained for the duration of the contract plus 5 years. Marketing contact data is retained until consent is withdrawn. Job applicant data is retained for up to 12 months after the application.

Your Rights

Right of Access: Request a copy of the data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal obligations)
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interest or for marketing purposes
Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we discover that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Data Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this policy, wish to exercise your data rights, or need to report a data protection concern, please contact: EPIC Data Protection Team Email: projects@epic-idea.com Website: www.epic-idea.com

Questions about this policy?